FAQs & Policies
Frequently Asked Questions
Q. Can you place an item on hold for me?
A. Unfortunately, to be fair to all interested customers, I cannot place items on hold. From time to time, you may see listings marked as reserved for a customer - in these instances, it is a piece that I have sourced specifically for them.
Q. If an item is in my cart, is it reserved for me? Can someone else buy it?
A. Items placed in your shopping cart are NOT reserved, and can be in multiple shoppers’ carts at the same time. Whichever customer completes checkout first will be the person who purchases the item.
Q. Can I purchase an item by commenting “MINE” on the Affordably Chic Art Instagram or Facebook page?
A. Thank you so much for following ACA on social media! All sales are done through the Affordably Chic Art website, and not through comments.
Q. Can you send me an invoice through PayPal or Venmo to pay for an item?
A. All orders are completed through the Affordably Chic Art website, and not through invoicing.
All images and content ©AffordablyChicArt2019
Shipping & Carrier Questions
Q. Why does shipping seem expensive to my address? Do you create the rate?
A. The rate shown at checkout is calculated by the United States Postal Service (USPS) and/or UPS, and is based on my zip code, your zip code, the box size and the box weight. I do not create or control the rate. The closer you live to Pennsylvania (where ACA is based) and the smaller/lighter the item, the less expensive the shipping will be.
Boxes over 1 cubic foot (which are used to ship larger items) will see higher rates than small boxes, based on recent calculation adjustments and rate increases by the USPS in the summer of 2019. I do not charge my customers any handling fees or for insurance - I cover those expenses myself.
Q. I want to place an order, but I’m worried the item will break.
A. You can shop at Affordably Chic Art with utmost confidence - confidence that your package will arrive safely, and in the extremely slight chance that it doesn’t, confidence that you will be swiftly and fully refunded for your purchase. Every offer is backed by our Affordably Chic Art Worry-Free Shipping Guarantee. Please see my shop policies below (after the FAQs) for more details.
Since 2017 I have had ONE package break out of hundreds and hundreds of orders. It isn’t enough to just sell beautiful items - you need to be able to get them to their forever home safely. I do that every day and you can rest assured that your item will be handled with utmost care. My processing times for packing boxes is 3-5 business days precisely for this reason - packing fragile items by hand, if done properly, takes time and attention to detail.
Q. Can you tell the USPS to deliver my box to a specific location (i.e. front porch, garage, etc.)?
A. Unfortunately, the USPS does not accept delivery instructions. I would suggest you contact your local post office or try to catch your mail carrier while they are on their route to discuss where you would like your boxes to be delivered.
Q. Yay - I placed an order! When will it ship?
A. Thank you so much for your order! Orders are carefully hand packed in the order in which they are received, and are brought to the post office within 3-5 business days of the order being placed. Please note that business days do not include weekends or holidays. Once the order is taken to the post office, it will arrive in 1-3 days to your address (Priority Mail / UPS). First Class Mail orders generally take a bit longer. The USPS and UPS deliver mail every day of the week except for Sundays and Federal Holidays.
When your order has shipped, you will receive an email from Affordably Chic Art with your tracking details (please ensure you have added Affordably Chic Art to your contacts to avoid having our emails sent to your spam folder).
Q. Do you ship internationally?
A. Thank you so much for your interest. At this time, I ship to the USA and Canada.
All images and content ©AffordablyChicArt2019
Q. Do you consign items?
A. Thank you for asking, but at this time, I do not sell items on consignment.
Q. How old are the items you sell?
A. My pieces are a mix of vintage, antique and new decor items. All items are described to the best of my knowledge and research. Individual item listings will, whenever possible, include information about the age of the piece. However, due to the nature of the business, I will not always know this information.
Q. Is checking out on the Affordably Chic Art website secure?
A. Yes! Affordably Chic Art is hosted by Shopify. All domains connected to Shopify are protected with SSL certificates. With SSL, visitors can access a constant, secure connection on every page. SSL prevents hackers from impersonating sites or stealing information that customers submit, like an email address or a credit card number. The checkout page is also protected by SSL to protect your credit card information.
All images and content ©AffordablyChicArt2019
The following shipping policies were written expressly by Sarah for Affordably Chic Art and became effective in 2017. All images and content ©AffordablyChicArt2019
Orders generally ship 3-5 business days from the day the order is placed (NOTE: Business days do not include weekends). Custom paintings take 6-8 weeks to complete unless otherwise stated in the item listing. Please reach out to me with any questions! AffordablyChicArt@gmail.com
Carriers & Shipping Countries
Damage During Shipment
- While we take every precaution to ensure your goodies are well-packed, sometimes the inevitable happens and products can be damaged during shipment due to mishandling by the carrier. (We are very skilled at packing, and this happens EXTREMELY rarely!)
- Every ACA order is backed by our Worry-Free Shipping Guarantee - your money back if your order is damaged during shipment
Please contact Sarah immediately at AffordablyChicArt@gmail.com if your order has been damaged during shipment. Please attach a photo; once verified, you will be immediately refunded for your purchase. We aim to make our customers happy and will make this right for you.
All shipments are insured at our expense. Please retain the box/damaged item, as Affordably Chic Art will need specific photos to file a USPS / UPS claim. Again, you will be refunded immediately, but please retain the packaging/item so we can submit our claim.
- Affordably Chic Art is not responsible for stolen packages. Please contact your local police to determine next steps for package theft. Please click here to read more on the USPS website.
Returns & Exchanges
I gladly accept returns on select items for US orders only.
Conditions of return
Buyers are responsible for return shipping costs. You must email me and notify me BEFORE shipping the item back with: 1. What you are returning 2. The return package’s USPS tracking number so I can track the shipment. I highly suggest that you insure the item for the original purchased value in case of any loss/damage during shipment. If the item is not returned in its original condition within 5 days of original delivery, the buyer is responsible for any loss in value and a refund will not be issued.
Once I have issued your return, you can expect to receive the funds back onto your original method of payment in 5-10 business days, depending on your bank.
I don't accept exchanges
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
All content on the Affordably Chic Art website (www.AffordablyChicArt.com) & Instagram page (@AffordablyChicArt) is original, expressly created by Sarah for Affordably Chic Art LLC. This includes original text, images, artwork, and merchandise bearing aforementioned artwork, etc. All of which is protected, copyrighted intellectual property.
My images, text, artwork, etc, may not be reproduced or plagiarized, or used in any form without my written consent.
This privacy notice discloses the privacy practices for www.AffordablyChicArt.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email: firstname.lastname@example.org
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
We do not sell merchandise for children or for purchase by children. We also do not knowingly collect any personal information from children under the age of 13.